Refund policy

Return and Refund Policy

At ADM Nurseries, we want you to be completely satisfied with your purchase of our garden decor and stoneware. To ensure full compliance with Google Merchant Center and Google Ads policies, we maintain a transparent, fair, and straightforward return process.

Return Window
You have 14 days to initiate a return. This 14-day window begins exactly on the day the tracking data shows your item was delivered to your address. This window is strictly extended to account for weekends or bank holidays, ensuring you have ample time to contact us.

Return Conditions & Status
- Applicable Items: Return rules apply to all fulfilled items in an order.
- Item Condition: Items must be returned in their original condition, unused, and in their original packaging.
- Disabled Dynamic Rules: Standard fixed return policies apply to all items across our catalog; we do not use hidden or disabled automated rules to reject valid returns.

Return Shipping Costs
- Free Return Shipping: Return shipping is 100% free for all customers in both the United Kingdom and the United States. We will provide a prepaid shipping label via email upon request.
- Restocking Fees: We charge a 0% restocking fee. You will never be penalized financially for making a return.

Return Process
1. Contact our support team directly at contact@admnurseries.shop within 14 days of delivery.
2. We will email you a prepaid return shipping label and instructions.
3. Drop the package off at your local designated carrier facility.
4. Once received and inspected at our warehouse, your refund will be issued automatically to your original payment method within 7 days of accepting the return.

Return Mailing Addresses
Please send your authorized return package to the respective facility handling your region:

United Kingdom Returns:
ADM Nurseries
Heol-y-Cyw, Pencoed,
Bridgend, CF35 6HL,
United Kingdom

United States Returns:
ADM Nurseries
130 Piute Street,
Barstow, California 92311,
United States